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Introduction

To change a service’s plan and/or restoration SLA you must perform a service plan change. This involves two distinct steps, with each step having two distinct requests that need to be made. The steps are:

  1. Requesting the service’s plan and/or restoration SLA available to the service by:

    1. Initiating a request to provide the service plan options.

    2. Polling for the outcome of the request.

  2. Making the service’s plan and/or restoration SLA change choosing one of the available options by:

    1. Initiating a request to perform the service’s plan and/or restoration SLA change.

    2. Polling for the outcome of the request or if registered for the service.plan-changed and service.plan-change-rejected events receiving a notification on whether the plan change succeeded or was rejected.

    3. Polling for the outcome of the request or if registered for the service.restoration-sla-changed and service.restoration-sla-change-rejected events receiving a notification on whether the service restoration sla change succeeded or was rejected.

Please note that a service plan change can only be requested on a service where there is no existing request in progress or other service modification is currently in progress. For example DSL Stability profile change modification.

Request Lifecycle

Request plan change

  1. Request the service’s plan and/or restoration SLA change options

  2. Get the service’s plan and/or restoration SLA change options (Poll)

  3. Request a service’s plan and/or restoration SLA change

  4. Get the service’s plan and/or restoration SLA change results

    1. via polling

    2. via webhook event service.plan-changed if successful

    3. via webhook event service.restoration-sla-changed if successful

    4. via webhook event service.plan-change-rejected if rejected

    5. via webhook event service.restoration-sla-change-rejected if rejected

September 2025