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Introduction

Cancelling an active service and managing the cancellation request can be done as below:

  1. Requesting the service cancellation with desired date service should cancel.

    1. While request is still requested or in-error but not submitted to the nbn yet; can reschedule the desired date.

    2. While request is still requested or in-error but not submitted to the nbn yet; can abort cancellation request.

  2. Polling for the outcome of the request or if registered for the service.cancelled or service.cancellation-rejected

Request Lifecycle

  1. Request the service cancellation

  2. Request the service cancellation reschedule

  3. Request the service cancellation abort

  4. Get the service cancellation results

    1. via polling

    2. via webhook event service.cancelled if successful

    3. via webhook event service.cancellation-rejected if non-successful

Table 1. Service Cancellation Request Status
Status Description

REQUESTED

Service Cancellation is requested for the service.

IN_PROGRESS

Service Cancellation request is submitted to nbn.

COMPLETED

Service Cancellation is successfully completed.

ABORTED

Service Cancellation request is aborted.

IN_ERROR

Service Cancellation request is in error.

IN_ERROR_RETRY

Service Cancellation request is failed due nbn error request, request will re submit to nbn for cancellation.

REJECTED

Service Cancellation request is rejected by nbn.