← Back to Superloop Connect - Transfer Order

Introduction

When a transfer order is created for an in use infrastructure, and if an active service exist for the same infrastructure, then this is an internal service transfer, and the existing active service needs to be disconnected before processing the order with nbn. The whole process will take few hours to complete.

Examples

Step 1 Perform a Qualification

GET Response Qualification containing in use infrastructures
HTTP/1.1 200 OK
Content-Type: application/json
X-Content-Type-Options: nosniff
X-XSS-Protection: 1; mode=block
Cache-Control: no-cache, no-store, max-age=0, must-revalidate
Pragma: no-cache
Expires: 0
X-Frame-Options: DENY
Content-Length: 7570

{
  "locationId" : "LOC151638001451",
  "sourceType" : "nbn",
  "address" : "1451 GARLAND Drive, BALWYN EAST, Victoria, 3103",
  "addressDetails" : {
    "buildingName" : null,
    "buildingLevel" : null,
    "unitNumber" : null,
    "streetNumber" : "1451",
    "street" : "GARLAND Drive",
    "suburb" : "BALWYN EAST",
    "state" : "Victoria",
    "postcode" : "3103"
  },
  "technologyType" : "TC4",
  "qualificationSearchId" : "c18eda52-db36-47f0-bd12-7535beb6db7e",
  "remoteQualificationSearchId" : "1eb7bea4-250e-6d90-b95e-7e380507f753",
  "status" : "Serviceable",
  "region" : "Urban",
  "accessTechnology" : "FTTP",
  "accessTechnologyDescription" : "Fibre",
  "availableProducts" : {
    "id" : 2,
    "name" : "tc4",
    "description" : "TC4",
    "options" : [ "Home Fast 25/5", "Home Fast 25/10", "Home Fast 50/20", "Home Fast 100/40", "Home Superfast 250/100", "Home Superfast 500/200", "Home Ultrafast 1000/400", "Home Fast 12/1" ]
  },
  "latitude" : "-33.40001451",
  "longitude" : "151.400001451",
  "avcId" : null,
  "orderId" : "1eb7bc5c-637a-6920-8262-7e380507f753",
  "alternativeAccessTechnology" : null,
  "poiId" : "3CBN",
  "poiName" : "Cranbourne",
  "sqType" : "STANDARD",
  "serviceClass" : "3",
  "serviceClassDescription" : "Location serviced by FTTP and has infrastructure in place",
  "orderSlas" : [ "Standard", "Accelerated" ],
  "newDevelopmentsCharge" : {
    "applies" : false,
    "fees" : [ ]
  },
  "infrastructureInstallationOptions" : [ {
    "option" : "nbn-tech",
    "recommended" : true,
    "fees" : [ {
      "name" : "SUBSEQUENT_INSTALLATION_CHARGE",
      "oneTimeCharge" : {
        "amount" : "180.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    } ],
    "hardwareShortfall" : null
  } ],
  "infrastructures" : [ {
    "infrastructureId" : "NTD151638001451",
    "installationOptions" : [ {
      "option" : "nbn-no-action",
      "recommended" : true,
      "fees" : [ ],
      "hardwareShortfall" : null
    } ],
    "ntdType" : "Internal",
    "ntdPowerType" : "AC",
    "batteryPowerUnit" : "No",
    "ntdLocation" : "Indoor",
    "ntdPorts" : [ {
      "portId" : "1",
      "portName" : "1-UNI-D1",
      "uniType" : "UNI-D",
      "status" : "Used",
      "referencedData" : {
        "productInstanceId" : "PRI151638001451",
        "serviceProviderId" : "0615",
        "serviceProviderName" : null,
        "owner" : false
      },
      "fees" : [ {
        "name" : "SERVICE_TRANSFER_FEE",
        "oneTimeCharge" : {
          "amount" : "10.00",
          "currency" : "AUD",
          "symbol" : "$"
        },
        "monthlyRecurringCharge" : {
          "amount" : "0.00",
          "currency" : "AUD",
          "symbol" : "$"
        }
      } ],
      "avcIdMatch" : null
    }, {
      "portId" : "2",
      "portName" : "1-UNI-D2",
      "uniType" : "UNI-D",
      "status" : "Used",
      "referencedData" : {
        "productInstanceId" : "PRI100000019555",
        "serviceProviderId" : "0427",
        "serviceProviderName" : null,
        "owner" : false
      },
      "fees" : [ {
        "name" : "SERVICE_TRANSFER_FEE",
        "oneTimeCharge" : {
          "amount" : "10.00",
          "currency" : "AUD",
          "symbol" : "$"
        },
        "monthlyRecurringCharge" : {
          "amount" : "0.00",
          "currency" : "AUD",
          "symbol" : "$"
        }
      } ],
      "avcIdMatch" : null
    }, {
      "portId" : "3",
      "portName" : "1-UNI-D3",
      "uniType" : "UNI-D",
      "status" : "Used",
      "referencedData" : {
        "productInstanceId" : "PRI100000020378",
        "serviceProviderId" : "0427",
        "serviceProviderName" : null,
        "owner" : false
      },
      "fees" : [ {
        "name" : "SERVICE_TRANSFER_FEE",
        "oneTimeCharge" : {
          "amount" : "10.00",
          "currency" : "AUD",
          "symbol" : "$"
        },
        "monthlyRecurringCharge" : {
          "amount" : "0.00",
          "currency" : "AUD",
          "symbol" : "$"
        }
      } ],
      "avcIdMatch" : null
    }, {
      "portId" : "4",
      "portName" : "1-UNI-D4",
      "uniType" : "UNI-D",
      "status" : "Free",
      "referencedData" : null,
      "fees" : [ ],
      "avcIdMatch" : null
    } ],
    "subsequentInstallationCharge" : null
  } ],
  "potsInterconnect" : null,
  "ntdSelfInstallEligible" : null,
  "restorationSlas" : [ {
    "sla" : "Standard",
    "fees" : [ {
      "name" : "SLA",
      "oneTimeCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    } ]
  }, {
    "sla" : "Enhanced - 12",
    "fees" : [ {
      "name" : "SLA",
      "oneTimeCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "17.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    } ]
  }, {
    "sla" : "Enhanced - 12 (24/7)",
    "fees" : [ {
      "name" : "SLA",
      "oneTimeCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "45.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    } ]
  }, {
    "sla" : "Enhanced - 8",
    "fees" : [ {
      "name" : "SLA",
      "oneTimeCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "28.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    } ]
  }, {
    "sla" : "Enhanced - 8 (24/7)",
    "fees" : [ {
      "name" : "SLA",
      "oneTimeCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "62.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    } ]
  }, {
    "sla" : "Enhanced - 6",
    "fees" : [ {
      "name" : "SLA",
      "oneTimeCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "37.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    } ]
  }, {
    "sla" : "Enhanced - 6 (24/7)",
    "fees" : [ {
      "name" : "SLA",
      "oneTimeCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "73.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    } ]
  }, {
    "sla" : "Enhanced - 4",
    "fees" : [ {
      "name" : "SLA",
      "oneTimeCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "45.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    } ]
  }, {
    "sla" : "Enhanced - 4 (24/7)",
    "fees" : [ {
      "name" : "SLA",
      "oneTimeCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "84.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    } ]
  } ],
  "allowedAggregationMethods" : [ "ETHERNET", "L2TP" ]
}

In the above example one NTD is returned with an infrastructure id (infrastructureId) of NTD151638001451. This NTD has four ports. Of these four ports, three are in use. The in use ports are ports 1, 2 and 3 as they all have an associated product instance id (referencedData.productInstanceId). Port 4 is not in use as there is no product instance id (referenceData is null). The fees (fees) for each of the in use ports specifies the service transfer fee (fees.tc4.name == 'SERVICE_TRANSFER_FEE'). In the above example the service transfer fee is the same for all in use ports and consists of a one time charge of AUD $10.00.

If an order is placed for a service on port 1, 2 or 3 the order type (orderType) will be transfer and you will incur the service transfer fee associated to the port.

Step 2 Place Internal Service Transfer Order

POST Request Place internal transfer Order
POST /api/connect/orders/create HTTP/1.1
Content-Type: application/json;charset=UTF-8
Authorization: Bearer **token**
X-API-VERSION: 7
Content-Length: 795
Host: 360-api.superloop.com

{
  "sourceType" : "nbn",
  "planName" : "Home Fast 100/20",
  "term" : 1,
  "trafficClass" : "tc4",
  "remoteQualificationSearchId" : "1eb878c4-d5e1-63cc-8780-7e380507f753",
  "qualificationSearchId" : "d8a71e0b-4da6-44b4-a28e-b6d3ff5abb5c",
  "locationId" : "LOC151638001251",
  "remoteOrderId" : "1eb878c4-d4b9-6e0e-9f99-7e380507f753",
  "productType" : "Access Only",
  "restorationSla" : "Standard",
  "contactName" : "Bruce Wayne",
  "contactPhone" : "4000000000",
  "contactEmail" : "bruce@wayne.com",
  "infrastructureId" : "NTD151638001451",
  "portId" : 1,
  "requireVLAN" : true,
  "vlanId" : 100,
  "ntdInstallation" : "nbn-no-action",
  "customerReference" : "ABC123",
  "aggregationMethod" : "L2TP",
  "avcIdForTransfer" : "AVC123456789012",
  "transferType" : "SERVICE_TRANSFER"
}
POST Response Place internal transfer Order
HTTP/1.1 201 Created
Location: /api/connect/orders/1
Content-Type: application/json
X-Content-Type-Options: nosniff
X-XSS-Protection: 1; mode=block
Cache-Control: no-cache, no-store, max-age=0, must-revalidate
Pragma: no-cache
Expires: 0
X-Frame-Options: DENY
Content-Length: 2260

{
  "id" : 1,
  "orderType" : "transfer",
  "status" : "OPEN",
  "serviceClass" : "3",
  "technologyType" : "FTTP",
  "trafficClass" : "TC4",
  "installationType" : "nbn-no-action",
  "customerRef" : "ABC123",
  "locId" : "LOC151638001251",
  "avcId" : null,
  "avcIdForTransfer" : "AVC123456789012",
  "vlanId" : 100,
  "poi" : "3CBN",
  "poiName" : "Cranbourne",
  "region" : "Urban",
  "eSla" : "Standard",
  "bandwidthProfile" : {
    "speedDown" : 100,
    "speedUp" : 20,
    "planName" : "Home Fast 100/20",
    "cvcInclusion" : null
  },
  "infrastructure" : {
    "id" : "NTD151638001451",
    "portId" : "1",
    "productId" : "PRI151638001451"
  },
  "address" : {
    "buildingLevel" : null,
    "unitNumber" : null,
    "buildingName" : null,
    "streetNumber" : "1451",
    "street" : "GARLAND DR",
    "suburb" : "BALWYN EAST",
    "state" : "VIC",
    "postcode" : "3103",
    "formattedAddress" : "1451 GARLAND Drive, BALWYN EAST, Victoria, 3103"
  },
  "fee" : {
    "attributes" : {
      "plan" : "Home Fast 100/20",
      "term" : "1"
    },
    "oneTimeCharge" : {
      "amount" : "0.00",
      "currency" : "AUD",
      "symbol" : "$"
    },
    "monthlyRecurringCharge" : {
      "amount" : "65.00",
      "currency" : "AUD",
      "symbol" : "$"
    }
  },
  "additionalFees" : [ {
    "addOnTypeName" : "SLA",
    "fee" : {
      "attributes" : {
        "sla" : "Standard"
      },
      "oneTimeCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    }
  }, {
    "addOnTypeName" : "SERVICE_TRANSFER_FEE",
    "fee" : {
      "attributes" : {
        "service_transfer_fee" : true
      },
      "oneTimeCharge" : {
        "amount" : "10.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "0.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    }
  } ],
  "appointments" : [ ],
  "aggregationMethod" : "L2TP",
  "legacyTechnologyType" : null,
  "transferType" : "SERVICE_TRANSFER",
  "360ServiceId" : null,
  "isNfas" : false,
  "isCancellable" : false
}

In the above example an order was placed for NTD NTD151638001451, port 1. The creation was successful, and the Order resource returned. The order type is transfer (orderType = 'transfer'), status is OPEN and additional fees (additionalFees) contains the service transfer fee as one of the fees charged (additionalFees.addOnTypeName = 'SERVICE_TRANSFER_FEE').

If there is an active service existing for the created transfer order, then the order is an internal service transfer. Processing of this order may take upto few hours to start as the order submission to nbn happens after the existing active service is disconnected.

As first step the existing active service is set for cancellation with nbn before processing the transfer order.

GET internal transfer Order

Table 1. GET Request

Verb

GET

URI

/api/connect/orders/{id}
Table 2. GET Request Path Variables

Path Variable

Purpose

id

The ID of the order. This was generated by the POST request
Table 3. GET HTTP Request Headers
Name Description

Authorization

The OAuth bearer access token

X-API-VERSION

The version of the endpoint you are accessing

GET Response

Table 4. GET HTTP Status Codes
Status Code Meaning

200

Qualification completed successfully

202

The request is in progress

401

Bearer Token missing or invalid

404

You are not authorised or Qualification request not found

500

There was an unexpected error processing the request

502

There was an unexpected error with one or more of the upstream services
Table 5. GET Response Body Fields
Path Type Description

id

Number

The Connect identifier of the order resource.

orderType

String

Whether the order is for a new service or a transfer.

status

String

Status of the order.

serviceClass

String

The standard nbn service class of the site.

technologyType

String

The type of nbn technology that the service is delivered through. See "nbn Technology Type Map" below.

trafficClass

String

The nbn traffic class, e.g. TC4

installationType

String

Whether the NTD is going to be installed by an nbn technician or by the site�s tenant.

customerRef

String

The reference string that you provided when you placed the order.

locId

String

The nbn LOC ID of the address of the site the order is for.

avcId

String

The AVC ID of the virtual circuit that is created for this service. This might not be set, depending on the site.

avcIdForTransfer

String

The AVC ID that was specified at order time for a transfer order. That is for an NTD with a port that is Used or NCD (Copper Pair) with a Line In Use. Null in all other cases.

vlanId

Number

The VLAN that was specified at order time.

poi

String

The code of the nbn POI that the site will be serviced from.

poiName

String

The name of the nbn POI that the site will be serviced from.

region

String

The nbn region identifier that nbn places the site in.

eSla

String

The level of restoration SLA that the service will have. Currently, only Standard is available.

bandwidthProfile

Object

An object that contains details on the bandwidth profile that was selected for the service.

bandwidthProfile.speedDown

Number

The download speed of the service, in mbps.

bandwidthProfile.speedUp

Number

The upload speed of the service, in mbps.

bandwidthProfile.planName

String

The name of the plan that was selected for the service.

bandwidthProfile.cvcInclusion

Number

The CVC inclusion that is applied to CVC rebates, if applicable.

infrastructure

Object

Information about the infrastructure at the site, including NTDs and Copper Pairs.

infrastructure.id

String

The nbn identifier of the equipment.

infrastructure.portId

String

The port on the device that was chosen for the service.Only for NTD infrastructure.

infrastructure.productId

String

The nbn identifier of the product component that is activated for the Customer.

address

Object

The address of the site where the service is being provided.

address.buildingLevel

String

The level that the site is on.

address.unitNumber

String

The unit number of the site.

address.buildingName

String

The name of the building.

address.streetNumber

String

The street number of the site.

address.street

String

The name of the street, including street type.

address.suburb

String

The suburb.

address.state

String

The state.

address.postcode

String

The postcode.

address.formattedAddress

String

The whole address, formatted in a single line.

fee

Object

Applied fee for the ordered plan.

fee.attributes

Object

Attributes of the ordered plan.

fee.oneTimeCharge.amount

String

One time charge for the ordered plan.

fee.oneTimeCharge.currency

String

Currency of the one time charge.

fee.oneTimeCharge.symbol

String

Symbol of the one time charge currency.

fee.monthlyRecurringCharge.amount

String

Monthly recurring charge of the ordered plan.

fee.monthlyRecurringCharge.currency

String

Currency of the monthly recurring charge.

fee.monthlyRecurringCharge.symbol

String

Symbol of the monthly recurring charge currency.

additionalFees

Array

List of additional fees applied for the ordered plan.

additionalFees.[].addOnTypeName

String

Name of the addon type.

additionalFees.[].fee

Object

Applied charge for the addon type.

additionalFees.[].fee.attributes

Object

Attributes of the addon type.

additionalFees.[].fee.oneTimeCharge.amount

String

One time charge of the addon type.

additionalFees.[].fee.oneTimeCharge.currency

String

Currency of the addon type charge.

additionalFees.[].fee.oneTimeCharge.symbol

String

Symbol of the addon type charge currency.

additionalFees.[].fee.monthlyRecurringCharge.amount

String

Monthly recurring charge of the addon type.

additionalFees.[].fee.monthlyRecurringCharge.currency

String

Currency of the monthly recurring charge.

additionalFees.[].fee.monthlyRecurringCharge.symbol

String

Symbol of the monthly recurring charge currency.

appointments

Array

List of appointments for the order.

appointments.[].id

Number

The Connect identifier of the appointment resource.

appointments.[].nbnAppointmentId

String

The NBN identifier of the appointment.

appointments.[].slotType

String

The type of confirmed appointment slot. AM/ PM.

appointments.[].startTime

String

The date/time, including UTC offset, appointment start time will be visible only when appointment has been confirmed.

appointments.[].endTime

String

The date/time, including UTC offset, appointment end time, will be visible only when appointment has been confirmed.

appointments.[].timezoneOffset

String

Represents an offset defined in a Timezone.

appointments.[].priorityAssist

Boolean

Indicates whether the appointment is priority assisted or not.

appointments.[].eSla

String

The level of restoration SLA that the service will have. Currently, only Standard is available.

appointments.[].demandType

String

The type of installation the appointment slot is provided for.

appointments.[].contact

Object

The contact details of the appointment.

appointments.[].contact.name

String

The name of the contact.

appointments.[].contact.type

String

The type of the contact.

appointments.[].contact.phone

String

The number of the contact.

appointments.[].contact.notes

String

Additional information. If any.

appointments.[].bookedOn

String

The date/time, including UTC offset, when nbn validated the appointment.

appointments.[].cancellationRequests

Array

List of cancellation requests for the appointment.

appointments.[].cancellationRequests[].id

Number

Connect identifier of the cancellation request resource.

appointments.[].cancellationRequests[].status

String

The status of the cancellation request. One of IN_PROGRESS, COMPLETE or FAILED.

appointments.[].cancellationRequests[].statusDateChangedTo

String

The date/time, including UTC offset, the status was set.

appointments.[].cancellationRequests[].requestedOn

String

The date/time, including UTC offset, the cancellation request was made.

appointments.[].cancellationRequests[].errorDetail

String

If the status is FAILED, will contain details on why the request failed.

360ServiceId

Number

The ID of the 360 service that the order fulfils

aggregationMethod

String

L2TP | ETHERNET

isNfas

Boolean

Indicates whether the order is a nbn Co�s Fibre Access Service (NFAS)

legacyTechnologyType

String

Legacy nbn technology type of the the service if the service is NFAS otherwise NULL

isCancellable

Boolean

Indicates whether the order is cancellable

transferType

String

Indicates type of the transfer if the order is a transfer order otherwise value will be NULL Possible values are SERVICE_TRANSFER and CONNECT_OUTSTANDING
Table 6. Service Order statuses
Status Description

OPEN

Order is created and ready to be submitted to nbn

IN_PROGRESS

Order is submitted to nbn and is in progress.

AWAITING_CUSTOMER

Created order needs action from customer

IN_ERROR

Order is in error

CANCELLATION_REQUESTED

Order is requested for cancellation

CANCELLED

Order is cancelled by nbn

REJECTED

Order is rejected by nbn

FAILED

Order is failed by nbn.

COMPLETE

Order is successfully processed by nbn, and the service is ready to be used.

OPEN_TRANSFER_ORDER

Applicable only to internal transfer orders.

Order status will be set to OPEN_TRANSFER_ORDER once the existing active service is disconnected by nbn. It indicates that the transfer order is now ready to be submitted to the nbn

TRANSFER_ORDERING

Applicable only to internal transfer orders.

Set when the transfer order is submitted to nbn for processing

TRANSFER_ORDER_IN_RETRY

Applicable only to internal transfer orders.

Set when the transfer order submitted is rejected by nbn due to any reason and 360 internally continue to re-submit the order
Successful GET Response - order is created succesfully
HTTP/1.1 200 OK
Content-Type: application/json
X-Content-Type-Options: nosniff
X-XSS-Protection: 1; mode=block
Cache-Control: no-cache, no-store, max-age=0, must-revalidate
Pragma: no-cache
Expires: 0
X-Frame-Options: DENY
Content-Length: 3187

{
  "id" : 1,
  "orderType" : "transfer",
  "status" : "OPEN",
  "serviceClass" : "3",
  "technologyType" : "FTTP",
  "trafficClass" : "TC4",
  "installationType" : "nbn-no-action",
  "customerRef" : "REF123",
  "locId" : "LOC000000000001",
  "avcId" : null,
  "avcIdForTransfer" : null,
  "vlanId" : 102,
  "poi" : "4CPH",
  "poiName" : "Camp Hill",
  "region" : "Urban",
  "eSla" : "Enhanced - 8 (24/7)",
  "bandwidthProfile" : {
    "speedDown" : 25,
    "speedUp" : 5,
    "planName" : "Home Fast 25/5",
    "cvcInclusion" : 1.25
  },
  "infrastructure" : {
    "id" : "NTD000033427450",
    "portId" : "1",
    "productId" : "PRI400043928707"
  },
  "address" : {
    "buildingLevel" : "7",
    "unitNumber" : "702",
    "buildingName" : "ARANA HILLS LIBRARY",
    "streetNumber" : "63",
    "street" : "COBBITY CR",
    "suburb" : "ARANA HILLS",
    "state" : "QLD",
    "postcode" : "4054",
    "formattedAddress" : "ARANA HILLS LIBRARY, Lot 798, 63 COBBITY Crescent, ARANA HILLS, Queensland, 4054"
  },
  "fee" : {
    "attributes" : {
      "term" : "12",
      "plan" : "Home Fast 50/20"
    },
    "oneTimeCharge" : {
      "amount" : "1700.00",
      "currency" : "AUD",
      "symbol" : "&#36"
    },
    "monthlyRecurringCharge" : {
      "amount" : "350.00",
      "currency" : "AUD",
      "symbol" : "&#36"
    }
  },
  "additionalFees" : [ {
    "addOnTypeName" : "NDF",
    "fee" : {
      "attributes" : {
        "technology_type" : "fttn"
      },
      "oneTimeCharge" : {
        "amount" : "100.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "10.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    }
  } ],
  "appointments" : [ {
    "id" : 2,
    "nbnAppointmentId" : "APT190003450395",
    "slotType" : "PM",
    "startTime" : "2020-09-01T03:00:00Z",
    "endTime" : "2020-09-01T07:00:00Z",
    "timezoneOffset" : "+10:00",
    "priorityAssist" : false,
    "eSla" : "Standard",
    "demandType" : "Standard Install",
    "contact" : {
      "name" : "Bruce Wayne",
      "type" : "Primary Contact",
      "phone" : "0422151651",
      "notes" : "Please use bat signal"
    },
    "bookedOn" : "2020-08-20T08:51:30Z",
    "cancellationRequests" : [ {
      "id" : 1,
      "status" : "FAILED",
      "statusDateChangedTo" : "2023-06-16T23:12:05Z",
      "requestedOn" : "2021-06-15T04:34:31Z",
      "errorDetail" : "Appointment is past point of no return"
    } ]
  }, {
    "id" : 1,
    "nbnAppointmentId" : "APT790002088781",
    "slotType" : "AM",
    "startTime" : "2020-08-31T22:00:00Z",
    "endTime" : "2020-09-01T02:00:00Z",
    "timezoneOffset" : "+10:00",
    "priorityAssist" : false,
    "eSla" : "Standard",
    "demandType" : "Standard Install",
    "contact" : {
      "name" : "Bruce Wayne",
      "type" : "Primary Contact",
      "phone" : "0422151651",
      "notes" : "Please use bat signal"
    },
    "bookedOn" : "2020-08-18T08:51:30Z",
    "cancellationRequests" : [ ]
  } ],
  "aggregationMethod" : "L2TP",
  "legacyTechnologyType" : "FTTN",
  "transferType" : null,
  "360ServiceId" : 300,
  "isNfas" : true,
  "isCancellable" : false
}

Service Cancellation

As first step service cancellation is initiated for the existing active service with nbn and on receiving ServiceDisconnected notification from nbn the service is deactivated, and the order status will be set to OPEN_TRANSFER_ORDER.

Order is now ready to be submitted to nbn. This will take few hours to start with processing.

Successful GET Response - order is ready to be submitted to nbn
HTTP/1.1 200 OK
Content-Type: application/json
X-Content-Type-Options: nosniff
X-XSS-Protection: 1; mode=block
Cache-Control: no-cache, no-store, max-age=0, must-revalidate
Pragma: no-cache
Expires: 0
X-Frame-Options: DENY
Content-Length: 3197

{
  "id" : 1,
  "orderType" : "new",
  "status" : "OPEN_TRANSFER_ORDER",
  "serviceClass" : "3",
  "technologyType" : "FTTP",
  "trafficClass" : "TC4",
  "installationType" : "nbn-no-action",
  "customerRef" : "REF123",
  "locId" : "LOC000000000001",
  "avcId" : null,
  "avcIdForTransfer" : null,
  "vlanId" : 102,
  "poi" : "4CPH",
  "poiName" : "Camp Hill",
  "region" : "Urban",
  "eSla" : "Enhanced - 8 (24/7)",
  "bandwidthProfile" : {
    "speedDown" : 25,
    "speedUp" : 5,
    "planName" : "Home Fast 25/5",
    "cvcInclusion" : 1.25
  },
  "infrastructure" : {
    "id" : "NTD000033427450",
    "portId" : "1",
    "productId" : "PRI400043928707"
  },
  "address" : {
    "buildingLevel" : "7",
    "unitNumber" : "702",
    "buildingName" : "ARANA HILLS LIBRARY",
    "streetNumber" : "63",
    "street" : "COBBITY CR",
    "suburb" : "ARANA HILLS",
    "state" : "QLD",
    "postcode" : "4054",
    "formattedAddress" : "ARANA HILLS LIBRARY, Lot 798, 63 COBBITY Crescent, ARANA HILLS, Queensland, 4054"
  },
  "fee" : {
    "attributes" : {
      "term" : "12",
      "plan" : "Home Fast 50/20"
    },
    "oneTimeCharge" : {
      "amount" : "1700.00",
      "currency" : "AUD",
      "symbol" : "&#36"
    },
    "monthlyRecurringCharge" : {
      "amount" : "350.00",
      "currency" : "AUD",
      "symbol" : "&#36"
    }
  },
  "additionalFees" : [ {
    "addOnTypeName" : "NDF",
    "fee" : {
      "attributes" : {
        "technology_type" : "fttn"
      },
      "oneTimeCharge" : {
        "amount" : "100.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "10.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    }
  } ],
  "appointments" : [ {
    "id" : 2,
    "nbnAppointmentId" : "APT190003450395",
    "slotType" : "PM",
    "startTime" : "2020-09-01T03:00:00Z",
    "endTime" : "2020-09-01T07:00:00Z",
    "timezoneOffset" : "+10:00",
    "priorityAssist" : false,
    "eSla" : "Standard",
    "demandType" : "Standard Install",
    "contact" : {
      "name" : "Bruce Wayne",
      "type" : "Primary Contact",
      "phone" : "0422151651",
      "notes" : "Please use bat signal"
    },
    "bookedOn" : "2020-08-20T08:51:30Z",
    "cancellationRequests" : [ {
      "id" : 1,
      "status" : "FAILED",
      "statusDateChangedTo" : "2023-06-16T23:12:05Z",
      "requestedOn" : "2021-06-15T04:34:31Z",
      "errorDetail" : "Appointment is past point of no return"
    } ]
  }, {
    "id" : 1,
    "nbnAppointmentId" : "APT790002088781",
    "slotType" : "AM",
    "startTime" : "2020-08-31T22:00:00Z",
    "endTime" : "2020-09-01T02:00:00Z",
    "timezoneOffset" : "+10:00",
    "priorityAssist" : false,
    "eSla" : "Standard",
    "demandType" : "Standard Install",
    "contact" : {
      "name" : "Bruce Wayne",
      "type" : "Primary Contact",
      "phone" : "0422151651",
      "notes" : "Please use bat signal"
    },
    "bookedOn" : "2020-08-18T08:51:30Z",
    "cancellationRequests" : [ ]
  } ],
  "aggregationMethod" : "L2TP",
  "legacyTechnologyType" : "FTTN",
  "transferType" : null,
  "360ServiceId" : 300,
  "isNfas" : true,
  "isCancellable" : false
}

On submission of order to nbn the status will be set to TRANSFER_ORDERING. This indicates that the order is being processed by nbn.

Successful GET Response - order submitted to nbn
HTTP/1.1 200 OK
Content-Type: application/json
X-Content-Type-Options: nosniff
X-XSS-Protection: 1; mode=block
Cache-Control: no-cache, no-store, max-age=0, must-revalidate
Pragma: no-cache
Expires: 0
X-Frame-Options: DENY
Content-Length: 3195

{
  "id" : 1,
  "orderType" : "new",
  "status" : "TRANSFER_ORDERING",
  "serviceClass" : "3",
  "technologyType" : "FTTP",
  "trafficClass" : "TC4",
  "installationType" : "nbn-no-action",
  "customerRef" : "REF123",
  "locId" : "LOC000000000001",
  "avcId" : null,
  "avcIdForTransfer" : null,
  "vlanId" : 102,
  "poi" : "4CPH",
  "poiName" : "Camp Hill",
  "region" : "Urban",
  "eSla" : "Enhanced - 8 (24/7)",
  "bandwidthProfile" : {
    "speedDown" : 25,
    "speedUp" : 5,
    "planName" : "Home Fast 25/5",
    "cvcInclusion" : 1.25
  },
  "infrastructure" : {
    "id" : "NTD000033427450",
    "portId" : "1",
    "productId" : "PRI400043928707"
  },
  "address" : {
    "buildingLevel" : "7",
    "unitNumber" : "702",
    "buildingName" : "ARANA HILLS LIBRARY",
    "streetNumber" : "63",
    "street" : "COBBITY CR",
    "suburb" : "ARANA HILLS",
    "state" : "QLD",
    "postcode" : "4054",
    "formattedAddress" : "ARANA HILLS LIBRARY, Lot 798, 63 COBBITY Crescent, ARANA HILLS, Queensland, 4054"
  },
  "fee" : {
    "attributes" : {
      "term" : "12",
      "plan" : "Home Fast 50/20"
    },
    "oneTimeCharge" : {
      "amount" : "1700.00",
      "currency" : "AUD",
      "symbol" : "&#36"
    },
    "monthlyRecurringCharge" : {
      "amount" : "350.00",
      "currency" : "AUD",
      "symbol" : "&#36"
    }
  },
  "additionalFees" : [ {
    "addOnTypeName" : "NDF",
    "fee" : {
      "attributes" : {
        "technology_type" : "fttn"
      },
      "oneTimeCharge" : {
        "amount" : "100.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "10.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    }
  } ],
  "appointments" : [ {
    "id" : 2,
    "nbnAppointmentId" : "APT190003450395",
    "slotType" : "PM",
    "startTime" : "2020-09-01T03:00:00Z",
    "endTime" : "2020-09-01T07:00:00Z",
    "timezoneOffset" : "+10:00",
    "priorityAssist" : false,
    "eSla" : "Standard",
    "demandType" : "Standard Install",
    "contact" : {
      "name" : "Bruce Wayne",
      "type" : "Primary Contact",
      "phone" : "0422151651",
      "notes" : "Please use bat signal"
    },
    "bookedOn" : "2020-08-20T08:51:30Z",
    "cancellationRequests" : [ {
      "id" : 1,
      "status" : "FAILED",
      "statusDateChangedTo" : "2023-06-16T23:12:05Z",
      "requestedOn" : "2021-06-15T04:34:31Z",
      "errorDetail" : "Appointment is past point of no return"
    } ]
  }, {
    "id" : 1,
    "nbnAppointmentId" : "APT790002088781",
    "slotType" : "AM",
    "startTime" : "2020-08-31T22:00:00Z",
    "endTime" : "2020-09-01T02:00:00Z",
    "timezoneOffset" : "+10:00",
    "priorityAssist" : false,
    "eSla" : "Standard",
    "demandType" : "Standard Install",
    "contact" : {
      "name" : "Bruce Wayne",
      "type" : "Primary Contact",
      "phone" : "0422151651",
      "notes" : "Please use bat signal"
    },
    "bookedOn" : "2020-08-18T08:51:30Z",
    "cancellationRequests" : [ ]
  } ],
  "aggregationMethod" : "L2TP",
  "legacyTechnologyType" : "FTTN",
  "transferType" : null,
  "360ServiceId" : 300,
  "isNfas" : true,
  "isCancellable" : false
}

If the submitted order is rejected by nbn due to any reason, the order status will be set to TRANSFER_ORDER_IN_RETRY, and a downstream OrderRejected notification is sent to notify the customer. At this stage no action is required from customer and 360 continues to resubmit the order.

To find more information, click here.

Successful GET Response - order rejected by nbn and is in retry
HTTP/1.1 200 OK
Content-Type: application/json
X-Content-Type-Options: nosniff
X-XSS-Protection: 1; mode=block
Cache-Control: no-cache, no-store, max-age=0, must-revalidate
Pragma: no-cache
Expires: 0
X-Frame-Options: DENY
Content-Length: 3201

{
  "id" : 1,
  "orderType" : "new",
  "status" : "TRANSFER_ORDER_IN_RETRY",
  "serviceClass" : "3",
  "technologyType" : "FTTP",
  "trafficClass" : "TC4",
  "installationType" : "nbn-no-action",
  "customerRef" : "REF123",
  "locId" : "LOC000000000001",
  "avcId" : null,
  "avcIdForTransfer" : null,
  "vlanId" : 102,
  "poi" : "4CPH",
  "poiName" : "Camp Hill",
  "region" : "Urban",
  "eSla" : "Enhanced - 8 (24/7)",
  "bandwidthProfile" : {
    "speedDown" : 25,
    "speedUp" : 5,
    "planName" : "Home Fast 25/5",
    "cvcInclusion" : 1.25
  },
  "infrastructure" : {
    "id" : "NTD000033427450",
    "portId" : "1",
    "productId" : "PRI400043928707"
  },
  "address" : {
    "buildingLevel" : "7",
    "unitNumber" : "702",
    "buildingName" : "ARANA HILLS LIBRARY",
    "streetNumber" : "63",
    "street" : "COBBITY CR",
    "suburb" : "ARANA HILLS",
    "state" : "QLD",
    "postcode" : "4054",
    "formattedAddress" : "ARANA HILLS LIBRARY, Lot 798, 63 COBBITY Crescent, ARANA HILLS, Queensland, 4054"
  },
  "fee" : {
    "attributes" : {
      "term" : "12",
      "plan" : "Home Fast 50/20"
    },
    "oneTimeCharge" : {
      "amount" : "1700.00",
      "currency" : "AUD",
      "symbol" : "&#36"
    },
    "monthlyRecurringCharge" : {
      "amount" : "350.00",
      "currency" : "AUD",
      "symbol" : "&#36"
    }
  },
  "additionalFees" : [ {
    "addOnTypeName" : "NDF",
    "fee" : {
      "attributes" : {
        "technology_type" : "fttn"
      },
      "oneTimeCharge" : {
        "amount" : "100.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "10.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    }
  } ],
  "appointments" : [ {
    "id" : 2,
    "nbnAppointmentId" : "APT190003450395",
    "slotType" : "PM",
    "startTime" : "2020-09-01T03:00:00Z",
    "endTime" : "2020-09-01T07:00:00Z",
    "timezoneOffset" : "+10:00",
    "priorityAssist" : false,
    "eSla" : "Standard",
    "demandType" : "Standard Install",
    "contact" : {
      "name" : "Bruce Wayne",
      "type" : "Primary Contact",
      "phone" : "0422151651",
      "notes" : "Please use bat signal"
    },
    "bookedOn" : "2020-08-20T08:51:30Z",
    "cancellationRequests" : [ {
      "id" : 1,
      "status" : "FAILED",
      "statusDateChangedTo" : "2023-06-16T23:12:05Z",
      "requestedOn" : "2021-06-15T04:34:31Z",
      "errorDetail" : "Appointment is past point of no return"
    } ]
  }, {
    "id" : 1,
    "nbnAppointmentId" : "APT790002088781",
    "slotType" : "AM",
    "startTime" : "2020-08-31T22:00:00Z",
    "endTime" : "2020-09-01T02:00:00Z",
    "timezoneOffset" : "+10:00",
    "priorityAssist" : false,
    "eSla" : "Standard",
    "demandType" : "Standard Install",
    "contact" : {
      "name" : "Bruce Wayne",
      "type" : "Primary Contact",
      "phone" : "0422151651",
      "notes" : "Please use bat signal"
    },
    "bookedOn" : "2020-08-18T08:51:30Z",
    "cancellationRequests" : [ ]
  } ],
  "aggregationMethod" : "L2TP",
  "legacyTechnologyType" : "FTTN",
  "transferType" : null,
  "360ServiceId" : 300,
  "isNfas" : true,
  "isCancellable" : false
}

360 internally resubmit the order to nbn for few times until its is rejected / completed successfully by nbn.

If the resubmission of orders is rejected by nbn after the retries, then an OrderRejected notification is sent to the customer after all retries with the actual reason of rejection by nbn. To find more information, click here

Successful GET Response - order rejected by nbn and is rejected
HTTP/1.1 200 OK
Content-Type: application/json
X-Content-Type-Options: nosniff
X-XSS-Protection: 1; mode=block
Cache-Control: no-cache, no-store, max-age=0, must-revalidate
Pragma: no-cache
Expires: 0
X-Frame-Options: DENY
Content-Length: 3186

{
  "id" : 1,
  "orderType" : "new",
  "status" : "REJECTED",
  "serviceClass" : "3",
  "technologyType" : "FTTP",
  "trafficClass" : "TC4",
  "installationType" : "nbn-no-action",
  "customerRef" : "REF123",
  "locId" : "LOC000000000001",
  "avcId" : null,
  "avcIdForTransfer" : null,
  "vlanId" : 102,
  "poi" : "4CPH",
  "poiName" : "Camp Hill",
  "region" : "Urban",
  "eSla" : "Enhanced - 8 (24/7)",
  "bandwidthProfile" : {
    "speedDown" : 25,
    "speedUp" : 5,
    "planName" : "Home Fast 25/5",
    "cvcInclusion" : 1.25
  },
  "infrastructure" : {
    "id" : "NTD000033427450",
    "portId" : "1",
    "productId" : "PRI400043928707"
  },
  "address" : {
    "buildingLevel" : "7",
    "unitNumber" : "702",
    "buildingName" : "ARANA HILLS LIBRARY",
    "streetNumber" : "63",
    "street" : "COBBITY CR",
    "suburb" : "ARANA HILLS",
    "state" : "QLD",
    "postcode" : "4054",
    "formattedAddress" : "ARANA HILLS LIBRARY, Lot 798, 63 COBBITY Crescent, ARANA HILLS, Queensland, 4054"
  },
  "fee" : {
    "attributes" : {
      "term" : "12",
      "plan" : "Home Fast 50/20"
    },
    "oneTimeCharge" : {
      "amount" : "1700.00",
      "currency" : "AUD",
      "symbol" : "&#36"
    },
    "monthlyRecurringCharge" : {
      "amount" : "350.00",
      "currency" : "AUD",
      "symbol" : "&#36"
    }
  },
  "additionalFees" : [ {
    "addOnTypeName" : "NDF",
    "fee" : {
      "attributes" : {
        "technology_type" : "fttn"
      },
      "oneTimeCharge" : {
        "amount" : "100.00",
        "currency" : "AUD",
        "symbol" : "$"
      },
      "monthlyRecurringCharge" : {
        "amount" : "10.00",
        "currency" : "AUD",
        "symbol" : "$"
      }
    }
  } ],
  "appointments" : [ {
    "id" : 2,
    "nbnAppointmentId" : "APT190003450395",
    "slotType" : "PM",
    "startTime" : "2020-09-01T03:00:00Z",
    "endTime" : "2020-09-01T07:00:00Z",
    "timezoneOffset" : "+10:00",
    "priorityAssist" : false,
    "eSla" : "Standard",
    "demandType" : "Standard Install",
    "contact" : {
      "name" : "Bruce Wayne",
      "type" : "Primary Contact",
      "phone" : "0422151651",
      "notes" : "Please use bat signal"
    },
    "bookedOn" : "2020-08-20T08:51:30Z",
    "cancellationRequests" : [ {
      "id" : 1,
      "status" : "FAILED",
      "statusDateChangedTo" : "2023-06-16T23:12:05Z",
      "requestedOn" : "2021-06-15T04:34:31Z",
      "errorDetail" : "Appointment is past point of no return"
    } ]
  }, {
    "id" : 1,
    "nbnAppointmentId" : "APT790002088781",
    "slotType" : "AM",
    "startTime" : "2020-08-31T22:00:00Z",
    "endTime" : "2020-09-01T02:00:00Z",
    "timezoneOffset" : "+10:00",
    "priorityAssist" : false,
    "eSla" : "Standard",
    "demandType" : "Standard Install",
    "contact" : {
      "name" : "Bruce Wayne",
      "type" : "Primary Contact",
      "phone" : "0422151651",
      "notes" : "Please use bat signal"
    },
    "bookedOn" : "2020-08-18T08:51:30Z",
    "cancellationRequests" : [ ]
  } ],
  "aggregationMethod" : "L2TP",
  "legacyTechnologyType" : "FTTN",
  "transferType" : null,
  "360ServiceId" : 300,
  "isNfas" : true,
  "isCancellable" : false
}

If the submitted/resubmitted order is processed successfully by nbn then the normal workflow continues.

Successful GET Response- order succesfully processed by nbn
HTTP/1.1 200 OK
Content-Type: application/json
X-Content-Type-Options: nosniff
X-XSS-Protection: 1; mode=block
Cache-Control: no-cache, no-store, max-age=0, must-revalidate
Pragma: no-cache
Expires: 0
X-Frame-Options: DENY
Content-Length: 3186

{
  "id" : 1,
  "orderType" : "new",
  "status" : "COMPLETE",
  "serviceClass" : "3",
  "technologyType" : "FTTP",
  "trafficClass" : "TC4",
  "installationType" : "nbn-no-action",
  "customerRef" : "REF123",
  "locId" : "LOC000000000001",
  "avcId" : null,
  "avcIdForTransfer" : null,
  "vlanId" : 102,
  "poi" : "4CPH",
  "poiName" : "Camp Hill",
  "region" : "Urban",
  "eSla" : "Enhanced - 8 (24/7)",
  "bandwidthProfile" : {
    "speedDown" : 25,
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}